At kyeshop, we strive to provide our customers with the best possible shopping experience. We understand that sometimes a product may not meet your expectations, and we want to ensure a smooth and hassle-free return process.
Please note that we do not encourage any malicious or abusive return or exchange requests. We kindly ask our customers to use our return policy in a fair and honest manner.
General Return Policy:
- If, within 30 days of receiving the product, you find that you are not satisfied with it, you may return it free of charge. To be eligible for a return, the product must be in its original condition, unopened, and with all seals intact to ensure that it can be resold.
- Customized products, as they are specially made to your specifications, are not eligible for returns unless there is a manufacturing defect.
- To initiate a return, please contact our customer service team within 30 days of receiving the product. They will guide you through the process and provide you with a return authorization.
- Once you receive the return authorization, carefully package the product to ensure it reaches us in its original condition.
- Send the product back to our designated address along with the return authorization number.
- After we receive the product and verify its condition, we will process the refund for the eligible return.
- In the unlikely event that you receive a product with a manufacturing defect, please contact us immediately. We will arrange for a replacement or a refund, as per your preference.
- Our products go through a thorough quality control process, and we assure you that our factory's streamlined production ensures there are no missing pieces.
- Returns will not be accepted for products that show signs of use, damage, or missing parts.
- For customized products, we recommend double-checking all specifications before placing your order to avoid any discrepancies.
Please understand that adhering to our return policy helps us maintain the quality of our products and services. We aim to provide you with the best products and appreciate your cooperation in following these guidelines.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team. Thank you for choosing kyeshop, and we look forward to serving you again.